Help Center

What is AQRHub and what can I do with it?

AQRHub is a QR code generator built for small businesses. You can make QR codes that open websites, Multi-link pages, digital business cards, WiFi networks, PDFs, WhatsApp chats, app downloads, and more. Almost every code is dynamic: you can see how often it’s scanned and change where it points anytime without reprinting.

How do I create a free account?

Go to the registration page and sign up with your email. No credit card required. You can create your first QR code on the free plan right away.

How do I create a QR code?

On the create page, pick a type (Link, Multi-link, vCard, WiFi and so on), fill in the details, and style your code if you like. Then click Generate QR code. Your new code shows up on your dashboard, ready to download.

What is the difference between free and paid plans?

The free plan gives you 1 QR code, 7 QR types, scan counts, and PNG downloads with a small AQRHub watermark. Starter and Pro remove the watermark, give you more QR codes (25 on Starter, unlimited on Pro), and add SVG, EPS, and PDF downloads, logos (upload or icon library), frame shapes and borders, more QR code styles, QR names, more scan analytics, the PDF, WhatsApp, and App Download types, Editable WiFi, Multi-link themes, custom colors, background images, social icons, videos and music, email signups and link stats, and lead collection on digital business cards. Check the pricing page for a full comparison.

What is a dynamic QR code and why does it matter?

A dynamic QR code points to a short link instead of holding the destination inside the pattern. That means you can change where it sends people at any time from your dashboard, and you never have to reprint the code. Dynamic codes also count scans so you can see how many people scanned and when. Every type is dynamic except WiFi codes that join automatically. Editable WiFi codes (Starter and Pro) are dynamic too.

How do I download my QR code? What formats are available?

Every code has the same Download menu in three places: the “...” menu next to the code on your dashboard, the Overview tab on the code’s page, and the code’s Edit page. PNG comes first, in Small (200 px), Medium (600 px), Large (1200 px) and Print (2400 px). We only offer the sizes that will still scan. PNG is a standard image that works everywhere, on every plan. Starter and Pro also get SVG, EPS and PDF, which scale to any size without losing quality, so use them when sending to a print shop or placing the code on large signs. On the Free plan, the menu shows Upgrade for SVG / EPS / PDF instead. For a plain version, choose Plain black and white at the bottom of the menu. On a phone, the menu opens from the bottom of the screen.

Link

Opens any web address when scanned. Use it for websites, landing pages, Google Forms, YouTube videos, or any other link. This is the most common type.

Multi-link page

One QR code that opens a simple page with your title, a short bio, and a list of buttons: your website, social profiles, reviews, ordering, booking, payments, and more. Every plan includes unlimited links and your photo or logo. See Multi-link Pages for details.

vCard

A digital business card. When scanned, it opens a contact page with your name, photo, phone number, email, and other details. Visitors tap Save contact to add you to their phone. See Digital Business Cards for details.

WiFi

Shares your WiFi network with guests. Great for restaurants, hotels, offices, and rentals. When you create it, pick how it works. Joins automatically: phones join the network as soon as they scan, but the network is in the printed code, so it can’t be edited later and scans aren’t counted. Editable (Starter and Pro): scanning opens a page with your network name, a Copy password button, a Show password switch and short steps to connect, plus a small WiFi code for a second device like a laptop. You can change the network or password any time without reprinting, see scans, and pause it. You choose the kind when you create the code, and existing WiFi codes keep working as they are.

Email

Opens a pre-filled email in the scanner’s mail app. You set the recipient address, subject line, and body text. Useful for feedback, support requests, or making it easy for customers to reach you.

SMS

Opens the scanner’s messaging app with your phone number and an optional pre-filled text message. Good for opt-ins, appointment confirmations, or quick replies.

Note

Shows a short text note when scanned. Use it for messages, instructions, event details, or anything that doesn’t need a website.

PDF Starter & Pro

Upload a PDF and share it with a QR code. The person scanning sees the PDF in their browser. You can swap the file anytime without changing the QR code. Great for menus, manuals, forms, and spec sheets.

WhatsApp Starter & Pro

Opens a WhatsApp chat with your phone number. You can add an optional pre-filled message so the customer doesn’t have to type anything. Perfect for businesses that take questions over WhatsApp.

App Download Starter & Pro

One QR code that sends iPhone users to the App Store and Android users to Google Play automatically. You can also add a desktop link for people scanning from a computer. Ideal for promoting your app on printed materials.

How do I find a QR code on my dashboard?

Use the search box to look up a code by its name or link. To show only one type, pick it from the type filter. It lists only the types you have, with how many of each, like Link (3). On a computer these are buttons above the list; on a phone or tablet, use the Type menu. Use Sort to order your codes by Newest, Most scans, or Name. If you have AQRHub tags, a My tags tab next to QR codes shows them. Each tab shows how many you have, like QR codes (12).

What’s in the “...” menu?

Each code on your dashboard has Edit and View buttons and a “...” menu. View (or the code’s name) opens the code’s page, with an Overview tab and a Stats tab (vCards also have a Leads tab). The menu has View page, Download (PNG on every plan, plus SVG, EPS, and PDF on Starter and Pro), Duplicate, Pause or Resume, and Delete. On a phone, Edit and View are in this menu too.

How do I edit a QR code after creating it?

On your dashboard, click Edit next to the code. You can change where it points, update the content, swap a PDF, or change the design. While you edit, use the preview switch to see either After scan (the page people see) or QR code (the code itself). Click Save changes to save. You stay on the same page and see “Saved” next to the button, so you can keep editing. Under the preview you’ll find your code’s link with a Copy link button. If your Multi-link page has a handle, you see Your link (your handle link) first, and under it the QR code link, the link your printed code opens, each with its own copy button. Use the Download menu there to get your code as PNG in the sizes that will scan, plus SVG, EPS or PDF on Starter and Pro, the same choices as on the code’s page. Downloads always use your saved design, so if you’ve made changes, you’ll see “Save first to download your latest changes.” in the menu. On a phone, the menu opens from the bottom of the screen. When you’re done, click Back to dashboard. If you have changes you haven’t saved, we ask before you leave. The QR code pattern stays the same, so anything you already printed keeps working. WiFi codes that join automatically can’t be edited, because the network is in the printed code. Editable WiFi codes (Starter and Pro) can be changed any time.

How do I rename a QR code? Starter & Pro

Click Edit next to the code and change the QR name field. The name is only for you. It doesn’t appear on the QR code or change how it works, and it makes codes easier to find with search.

How do I copy a code’s link or open its page?

Under each code’s name on your dashboard you’ll see its short link. Click the Copy link button next to it to copy the link, so you can paste it into an email, a text, or a social post. Click Open page (or choose View page in the “...” menu) to see exactly what people see after they scan. Opening the page from your dashboard doesn’t count as a scan.

How do I duplicate a QR code?

Open the “...” menu next to the code and choose Duplicate. You get a new code with the same content and design, and its own new short link. The copy opens in the editor so you can rename it or change anything (a WiFi copy goes straight to your dashboard). Scans start at zero, and the copy counts toward your plan’s QR code limit like any new code. The original isn’t changed.

How do I pause a QR code?

Open the “...” menu next to the code and choose Pause. While it’s paused, anyone who scans it sees “This code isn’t active right now. The owner has paused it. Please check back later.” Pausing doesn’t delete anything: the code, its content, and its scan data are all kept. Paused codes show a Paused label on your dashboard. Editable WiFi codes can be paused too; WiFi codes that join automatically can’t, because the network is in the printed code.

How do I resume a paused QR code?

Open the “...” menu next to the code and choose Resume. The code works again right away, and any copies you already printed start working again too. There’s no need to reprint.

How do I delete a QR code?

Open the “...” menu next to the code, choose Delete, and confirm. It isn’t gone right away: you can still restore it for a while. See the next question for details.

How do I restore a deleted QR code?

Deleted QR codes stay in your trash for 7 days before they are permanently removed. While you have deleted codes, your dashboard shows a View trash button. From the trash you can restore codes one at a time or all at once. After 7 days the deletion is permanent and can’t be undone. If you just want a code to stop working for a while, pause it instead.

How do I add a logo to my QR code? Starter & Pro

When creating or editing a QR code, open the Logo tab under QR code style and upload your logo. Use a PNG, JPG, WebP or SVG up to 10 MB. We make big pictures smaller for you and remove the location from photos, and on your phone the upload opens your photos or files. You’ll see a small picture of your logo with a Remove button. Choose a size (Small, Medium or Large), a shape (Square, Rounded or Circle) and, if you like, a background box in any color. QR codes have built-in error correction, and we turn it all the way up whenever a logo is used, so codes still scan with a Large logo in the middle. A Rounded or Circle logo clears just its own shape. If a long link, the Dot shape and a logo may not scan when printed small, you’ll see a note under the live preview; the PNG sizes on the code’s page only include the ones that still scan.

How do I change colors, the frame, and the border?

Under QR code style there are four tabs. Colors lets you pick the QR color, the background color and the shape of the code (see the next question). Logo adds your logo or an icon from the icon library. Frame adds a call to action like “Scan Me” around the code; on the free plan you can add the Banner with a preset text, and Starter and Pro get every frame shape, their own text, fonts and colors. Border wraps the code in a border on Starter and Pro.

Can I use an icon instead of my own logo? Starter & Pro

Yes. In the Logo tab, pick one of 16 icons from the icon library: Instagram, Facebook, TikTok, WhatsApp, WiFi, PDF, Link, Phone, Email, Location, Calendar, Star, Heart, Shopping bag, Menu or Paw. Under Icon color, Match QR colors uses your QR color, or your gradient when one is on, and Pick a color lets you choose any color. Picking an icon takes the place of an uploaded logo.

Which frame shapes can I use?

Open the Frame tab and tap a shape: None, Banner, Rounded banner, Speech bubble, Ticket, Phone outline, Circle badge or Scan me arrow. Then pick a preset text or write your own, put it at the top or bottom where the shape allows, and choose the font (Modern, Classic, Rounded or Bold; new codes start with Modern, and codes you already have keep their font), the Frame color and the Text color. Turn on Match QR colors and the frame uses your QR color, or your gradient. Every plan can use the Banner with a preset text; the other shapes, your own text, fonts and colors are on Starter and Pro.

What borders can I add? Starter & Pro

Open the Border tab and tap a style: None, Solid, Rounded, Double, Dashed or Dotted. Choose the border color, the thickness (Thin, Medium or Thick) and the padding, which is the space between the code and the border. When your code has a gradient, Use the QR gradient fades the border between your two QR colors. Your code looks the same in the live preview, on its page and in every download.

How do I change the shape of my QR code?

Open the Colors tab under QR code style. Dot shape sets the small squares of the code: Square, Rounded, Circle, Dot and Diamond on every plan, plus Extra rounded, Classy and Bars on Starter and Pro. Corner frame sets the outer ring of the three big corner squares (Square, Rounded, Extra rounded, Circle, Leaf or Dot) and Corner center sets the square inside it (Square, Rounded, Circle, Diamond, Leaf or Star). Auto keeps the corners matched to your dot shape. The preview updates as you pick, and your downloads look the same.

Can I use a corner color or a gradient? Starter & Pro

Yes. In the Colors tab, turn on Corner color to give the three big corner squares their own color. Under Gradient, pick Linear (it runs from the top left to the bottom right) or Radial (it runs out from the center), then choose a second color. The dots blend from your QR color into the second color.

Why does it say my code may not scan?

Phones read a QR code by telling the dark parts from the light ones. If your colors are too close to each other, or the code is lighter than its background, some phones may not read it. You can still save it, but test it with a few phones before you print. Dark dots on a light background work best.

What is a Multi-link page?

A Multi-link page is a simple page with your title, a short bio, and a list of link buttons. Put one QR code on your sign, card, or packaging, and people can reach your website, social profiles, reviews, menu, booking, and more from one place. To make one, sign in and pick Multi-link on the create page.

Can my page have a short link for my bio?

Yes. Give your page a handle and you get a clean link like aqrhub.com/yourname, ready for your Instagram, TikTok or other social bio. Type it in the Your link box when you create the page or on its Edit page, and we’ll tell you right away if it’s available. A handle is 3 to 30 letters, numbers, dots or underscores, capital letters don’t matter, and each one can only belong to one page. Handles are free on every plan and optional. If you use a custom domain, your handle works there too. Links you already shared with an @ in them, like aqrhub.com/@yourname, still work.

Does a handle change my QR code?

No. Your QR code stays exactly the same. The handle is a second, shorter link to the same page. Copy link on your code’s page, on its Edit page and on your dashboard copies the handle link (on the Edit page, the QR code link under it is the link your printed code opens), and visits from it count as link visits in Stats, separate from QR scans. Pausing the code pauses the handle link too.

What happens if I change or remove my handle?

Your old handle keeps sending people to your page for 90 days, so links you already shared keep working while you update them. No one else can take it during that time, and you can take it back. After that, anyone can pick it. If you delete the page, the handle stays yours while the page is in Trash, and comes back if you restore it.

What kinds of links can I add?

Pick a Type for each link and just type what it asks for, like a username, phone number, or address. The types are: Website; social profiles on Instagram, Facebook, TikTok, YouTube, X, LinkedIn, Threads, Pinterest, and Snapchat; WhatsApp, Phone (call), and Email; Directions to an address; reviews on Google Reviews and Yelp; ordering on DoorDash, Uber Eats, and Grubhub; booking with OpenTable and Calendly; shops on Etsy and Amazon; payments with Venmo, Cash App, and PayPal; Spotify and Apple Podcasts; and Custom link for anything else. Each link gets a matching icon and suggested button text, which you can change.

How many links can I add?

Unlimited links on every plan, including the free plan. You can drag links to change their order, or use the up and down arrows.

What else can I add to my page?

Tap + Add under your links and pick Link, Header, Video or music or Email signup. On a phone the choices open from the bottom of the screen. Each item follows your page’s theme, font, button style and colors. Move items with the up and down arrows, or drag them on a computer.

How do I group my links with headers?

Add a Header and type a short title, up to 40 characters, like “Shop” or “Follow me”. Move it above the links it belongs to. Headers are on every plan, including the free plan.

Can I add a video or song to my page? Starter & Pro

Yes. Add Video or music and paste a link from YouTube, Vimeo, TikTok, Spotify, Apple Music or SoundCloud. It plays right on your page. To keep your page quick to open, the player loads when someone taps play. Links from other sites can’t be added. Instagram posts and Reels can’t play on the page, but you can add them as a Link: paste the link and tap Add as Link, and your page shows a “Watch on Instagram” button. If a video or song is made private or removed, your page shows “This video isn’t available” in its place, so it never looks broken.

How do I collect emails on my page? Starter & Pro

Add Email signup and choose a short title and the button text. Visitors enter their email and tick “I agree to receive emails from” your page’s title, then see a thank-you message. You’ll find everyone who signed up in the Signups tab on your code’s page, where you can Export CSV or Delete a signup. We only collect the emails for you. We don’t send any emails to them, so use your own email tool, and only send what people signed up for.

How can I change the look of my page?

On every plan you can pick the page’s header color, add a photo or logo, and choose how the page looks on computers. Starter and Pro also let you choose one of 12 themes (Clean, Dark, Soft gradient, Photo background, Sunset, Ocean, Forest, Midnight, Blush, Mono, Neon or Sand), pick a button style and a font, and highlight one link so it stands out. Each theme shows as a small preview in the editor, and the live preview shows your page as you change it.

Can I use my own colors? Starter & Pro

Yes. In Page design, under Style, turn on Use my own colors and pick the background, button, button text and page text colors. Or tap Match photo to pick colors from your photo or logo, then change any of them. If some text may be hard to read, the editor tells you.

Can I use a background image? Starter & Pro

Yes. Choose the Photo background theme and add a background image, up to 10 MB (JPG, PNG, HEIC or WebP). It’s made smaller when you upload it, and location data is removed. Without one, the theme uses your photo or logo. You can keep the background blurred or show it sharp, and pick a Standard, Darker or Lighter overlay so your text is easy to read.

Can my photo be a banner across the top? Starter & Pro

Yes. Under Photo, choose Banner to show your photo wide across the top of the page instead of in a circle.

How do I add social icons under my name? Starter & Pro

Under Social icons, enter your username, number or email for Instagram, Facebook, TikTok, YouTube, X, LinkedIn, WhatsApp, Email or Phone. They show as a row of icons under your name, apart from your link buttons. Leave a field empty to skip it. Taps on them show up in Link taps on the Stats tab, one row per icon.

How does my page look on a computer?

On computers and other wide screens, your page shows in the middle of the screen exactly as it looks on a phone, with the same photo, buttons and sizes. To show it the way pages looked before, choose Simple under On computers. Phones always show your page full screen. In the live preview, tap Desktop to see it.

What shows beside my page on a computer?

By default, your photo, strongly blurred and darker, on the Photo background theme. Other themes show their own background, darker than your page, and your page has a soft shadow so it always stands out. On Starter and Pro you can choose Color for a solid color, or Image to upload a picture (up to 10 MB, made smaller, location data removed). The image is blurred to start with, and you can turn that off. You’ll find it under Behind the page on computers.

Can I see which links people tap? Starter & Pro

Yes. On Starter and Pro, the Stats tab on the code’s page shows how many times each link and each social icon was tapped in the last 30 days and all time, how many times each video or song was played, and how many people signed up on each Email signup. Headers aren’t counted.

Can I remove “Powered by AQRHub” from my page? Pro

Yes, on the Pro plan you can hide it. On Starter it shows as a smaller footer, and on the free plan it always shows.

What happens to my page if I move to the free plan?

Nothing you saved is lost. The page keeps showing all your links and your photo or logo, with your header color in the Clean look. Headers stay on your page. Your videos, music and Email signup forms are hidden from your page but kept, along with any signups you already have, which you can still export or delete. Your theme, colors, background image, banner photo and social icons are kept, and come back when you upgrade again.

What do people see when they scan my card?

They see your contact page: your name, photo, title and company, a short note, and buttons to call, text, email, visit your website, get directions, or open your social profiles on LinkedIn, Instagram, Facebook, X, and TikTok. You can also add up to 3 custom buttons of your own. US numbers need 10 digits. For other countries, start with + and the country code.

How do people save my contact?

They tap Save contact on your card. Their phone adds you to their contacts with your details filled in, so there’s nothing to type.

What is “Share your info”? Starter & Pro

It lets visitors send you their details right from your card. They tap Share your info and enter their name and a phone number or email, plus their company and a short note if they like. You get an email, and their details are listed on the Leads tab of the code’s page, where you can add notes and follow-up dates, save them as a contact, or export your leads as a CSV file. You can turn Share your info on or off in the editor.

Can visitors get my card by email after they share their info? Starter & Pro

Yes. With Send your card back turned on, a visitor who shares their email gets a thank-you email with your contact attached. You can add a short personal message, and their replies come to you.

Can I see how my card is doing? Starter & Pro

Yes. Card stats are at the top of the Stats tab on the code’s page: views, Save contact taps, leads, and how often a view becomes a saved contact, for the last 30 days or all time, with a day-by-day chart.

Which plans include leads and card stats?

Share your info, leads, lead emails, and card stats are on Starter and Pro. The digital business card itself, with Save contact, works on every plan, including free. If you move to the free plan, the leads you already have are kept and you can still export them.

What analytics are available on each plan?

The free plan shows total scan counts for each QR code. Starter adds scan trends over time, countries, devices, scans by time of day, and a recent scan log. Pro adds browsers, operating systems, states, cities, and unique visitors per day. Check the pricing page for the full breakdown.

How do I view scan data for a specific QR code?

On your dashboard, click View next to the code (on a phone, choose View in the “...” menu), then open the Stats tab. It shows the code’s scans, with breakdowns depending on your plan.

What does “dynamic” mean for analytics?

Dynamic QR codes send each scan through a short link. That’s what lets AQRHub count and analyze each scan. Static QR codes (like WiFi codes that join automatically) hold the data directly in the pattern and don’t go through a short link, so their scans can’t be counted. Editable WiFi codes go through a short link, so their scans are counted.

What data is tracked when someone scans my QR code?

Each scan records the time, the device type (phone, tablet, desktop), browser (Chrome, Safari, and so on), operating system (iOS, Android, Windows), and approximate location (country, state, and city). What you see depends on your plan. We don’t collect names, emails, or anything that identifies the person who scanned. The only exception is when a visitor chooses to send you their details with Share your info on your business card.

How long is scan data kept?

Scan data is kept for as long as your account is active. There is no automatic expiration on analytics data. If you delete your account, your scan data is deleted with it.

How do I upgrade or downgrade my plan?

To upgrade, open your account menu, select Account & Billing, and pick a higher plan in the upgrade section. Your new plan starts as soon as checkout is complete. To move from Pro to Starter, click Manage Billing & Invoices on the same page. To move to the free plan, cancel your subscription: your paid plan stays active until the end of your current billing period.

How does the 30-day free trial work?

When you sign up for your first Starter or Pro plan, you get 30 days free. You will not be charged during the trial. You can use every feature on your plan during that time. If you cancel before the trial ends, you are never charged.

What happens when my trial ends?

Your payment method is charged for the first billing cycle. Everything keeps working exactly the same. If you did not add a payment method or if the charge fails, your account moves to the free plan.

How do I cancel my subscription?

Click your account menu, select Account & Billing, then under Plan & Usage click Cancel subscription and confirm. Your plan stays active until the end of your current billing period, you are not charged again, and your account then moves to the free plan.

Can I undo a cancellation?

Yes. While your subscription is set to cancel, the Account & Billing page shows a Keep my subscription button under Plan & Usage. Click it before the period ends and your subscription continues as normal.

What happens to my QR codes if I cancel?

You keep full access until the end of your current billing period. After that your account moves to the free plan. Your existing QR codes stay and keep working, and nothing is deleted by the change. The free plan limit applies to creating new QR codes, not to the ones you have already made.

How do I update my payment method?

Open your account menu, select Account & Billing, and click Manage Billing & Invoices. You can update your card or payment method from there. The change applies to your next billing cycle.

How does AQRHub protect my uploaded files?

Files you upload (logos, PDFs, images) can only be opened through AQRHub, never straight from where they’re stored. We also check every file when you upload it, to make sure it really is the type of file it says it is. For a deep dive, read our post on the hidden security risks of free QR code generators.

What happens to my data if I delete my account?

Deleting your account is permanent and can’t be undone. Your account, your QR codes, and their scan data are deleted right away, and any paid subscription is canceled. If you only want to stop paying, cancel your subscription instead and keep your account on the free plan.

Do you store my WiFi password?

A WiFi code that joins automatically keeps your network inside the printed code, so we don’t store it. An Editable WiFi code stores your network name and password so its guest page can show them, protected like the rest of your data.

Does AQRHub sell my data?

No. We never sell your data. We only use trusted services needed to run AQRHub, like payment processing. Your QR codes, files and analytics belong to you.