Terms of Service

1. Acceptance of Terms

By accessing or using AQRHub ("the Service") you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including visitors, free plan users, and paid subscribers.

2. Description of Service

AQRHub is a QR code management platform. You can create, customize, and track dynamic QR codes for your business. The Service includes QR code generation, scan analytics, file hosting for PDF QR codes, and related features. We offer free and paid subscription plans with varying features and limits.

3. User Accounts

You are responsible for maintaining the security of your account and password. Do not share your login credentials with others. AQRHub is not liable for any loss or damage resulting from unauthorized access to your account caused by your failure to keep your credentials secure.

You must provide accurate information when creating an account. If any of your account information changes, update it promptly. We reserve the right to suspend accounts that contain false or misleading information.

4. Acceptable Use

You agree not to use AQRHub to:

• Upload or link to illegal content, including but not limited to child sexual abuse material (CSAM), malware, viruses, or other harmful software
• Upload copyrighted material that you do not have permission to use
• Create QR codes that link to phishing pages, scam websites, or deceptive content
• Harass, spam, threaten, or harm other people or businesses
• Attempt to hack, reverse engineer, or gain unauthorized access to the platform, its infrastructure, or other users' accounts
• Share your account credentials with others or allow multiple people to use a single account
• Resell or redistribute the Service without written permission
• Abuse the free plan to circumvent paid plan limits (for example, creating multiple free accounts)
• Violate any applicable local, state, national, or international laws or regulations

We take these rules seriously. Violations may result in immediate account termination without notice.

Leads from your digital business card

If you turn on Share your info on a digital business card, people who visit your card can send you their name, phone number, email address, company and a message. You are responsible for how you use that information. You agree to:

• Use it only to reply to or follow up with the person who sent it, in a way they would expect
• Follow all laws that apply to you, including anti-spam, telemarketing, text message and privacy laws (for example, the CAN-SPAM Act and the Telephone Consumer Protection Act in the United States)
• Not send spam, add people to mailing lists without their permission, or sell the information or share it with others for their own marketing. You may use your own tools, like a CRM or email service, to manage it.
• Delete someone’s information if they ask you to

AQRHub only delivers this information to you. We are not responsible for how you use it.

We may turn off Share your info on a card, remove content, or suspend or close an account if we believe the feature is being abused, for example to collect information under false pretenses or to send spam.

Email signups on your Multi-link page

If you add an Email signup form to a Multi-link page, people who visit your page can send you their email address after they agree to receive emails from you. AQRHub only collects and stores these addresses for you; we do not send emails to them. You are responsible for how you use them. You agree to:

• Send only the kind of emails people would expect when they signed up on your page, and make it easy for them to unsubscribe
• Follow all laws that apply to you, including anti-spam and privacy laws (for example, the CAN-SPAM Act in the United States)
• Not sell the addresses or share them with others for their own marketing. You may use your own tools, like an email service, to send your emails.
• Delete someone’s email if they ask you to. You can delete a signup from the Signups tab on your code’s page.

We may remove an Email signup form, remove content, or suspend or close an account if we believe the feature is being abused, for example to collect emails under false pretenses or to send spam.

5. Content and Uploads

You own the content you create and upload to AQRHub. We do not claim ownership of your QR codes, logos, PDFs, or any other files you upload.

By uploading content to the Service, you grant AQRHub a limited license to store, serve, and display that content as needed to provide the Service. This license exists solely to make the platform work. We do not sell, share, or use your content for any other purpose.

6. File Uploads and Validation

All files uploaded to AQRHub are scanned and validated before being accepted. We check file types at the byte level to ensure uploaded files match their claimed format. This is a security measure to protect all users of the platform.

We reserve the right to remove any content that violates these Terms of Service, applicable laws, or that we reasonably believe poses a risk to the platform or its users. We may do this without prior notice.

7. Abuse Reporting

If you encounter a QR code or content on AQRHub that violates these terms, please report it immediately. Send details to abuse@aqrhub.com and include as much information as possible, such as the QR code URL or a description of the violation.

We review all abuse reports and take appropriate action, which may include content removal and account termination.

8. Subscriptions and Billing

Paid plans (Starter and Pro) are billed monthly or yearly through Stripe. The first time you subscribe to a paid plan, you get a 30-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you are never charged. If you subscribe again later, there is no new trial and billing starts right away.

After the trial, your payment method is charged at the start of each billing cycle. If you change plans or switch between monthly and yearly billing, your current subscription is updated right away and the price difference is prorated: you are credited for unused time and charged for the new plan. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You keep access to paid features until that period ends.

No refunds are issued for partially used billing periods. If you believe you were charged in error, contact support@aqrhub.com and we will look into it.

9. Free Plan

The free plan is provided as-is with no guarantee of uptime or feature availability. AQRHub reserves the right to modify free plan limits at any time. Free accounts remain active indefinitely as long as they are not violating these terms.

10. Smart Tags (Physical Products)

AQRHub makes smart tags: Smart Pet ID Tags and luggage tags. Each is a physical tag with an NFC chip and a QR code that opens its online profile, so whoever finds your pet or your bag can reach you. Each tag comes with its own code and PIN, which you use to activate it. The online profile is included with the tag and has no subscription. The rules below apply to both kinds of tag.

Prices are shown in US dollars and are the price at the time you order. Shipping is free within the United States. We ship only to US addresses.

Orders ship from Florida within 2 business days via USPS Ground Advantage, which usually takes 2 to 5 business days. Delivery times are estimates from USPS and are not guaranteed.

Keep the setup card that comes with your tag until you have activated it: the PIN on it is needed to activate the tag.

Returns and refunds. Returns are accepted within 14 days of delivery. Email support@aqrhub.com to start a return. The tag must be unused, not activated, and returned with its setup card. Return shipping is paid by the buyer. We issue refunds to the original payment method within 3 business days after we receive the return. Your bank may take 5 to 10 business days to show it. Damaged or defective tags are replaced free: email a photo within 14 days of delivery. Bought on Etsy? Start your return through your Etsy order.

Questions about an order? Email support@aqrhub.com.

11. Data and Privacy

Your privacy matters to us. Please review our Privacy Policy for details on what data we collect and how we use it.

The short version: we collect what we need to run the Service. We do not sell your data to anyone. QR code scan analytics (device type, browser, location, timestamp) are collected to power your dashboard. We do not collect personally identifiable information about the people who scan your codes, unless they choose to share it with you through Share your info on a digital business card or an Email signup form on a Multi-link page (see section 4).

12. Account Termination

We reserve the right to suspend or terminate any account that violates these Terms of Service. This includes but is not limited to uploading illegal content, abusing the platform, attempting unauthorized access, or harassing other users.

Termination may happen without prior notice. If your account is terminated for a violation, you are not entitled to a refund for any remaining subscription time.

You may also delete your own account at any time from your account settings.

13. Soft Delete and Data Retention

When you delete a QR code, it is not permanently removed right away. Deleted QR codes enter a soft-delete state with a 7-day grace period. During that window you can restore the QR code and all associated data from your dashboard.

After 7 days, the deletion becomes permanent. The QR code, any uploaded files associated with it, and its scan analytics are permanently removed from our systems and cannot be recovered.

Deleting your account is different: it happens right away and is permanent. Your account, QR codes, uploaded files, scan analytics, leads and email signups are erased at once and cannot be recovered, and there is no undo. Download anything you want to keep, such as your QR codes or a CSV of your leads or signups, before you delete your account.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. AQRHub does not guarantee that the Service will be uninterrupted, error-free, or free of harmful components.

We do our best to keep things running smoothly, but we cannot promise perfection. Use the Service at your own risk.

15. Limitation of Liability

To the fullest extent permitted by law, AQRHub and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service. This includes but is not limited to loss of profits, data, business opportunities, or goodwill.

In no event shall our total liability exceed the amount you paid to AQRHub in the 12 months preceding the claim.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising from these terms or the Service shall be resolved in the courts of the State of Florida.

17. Changes to Terms

We may update these Terms of Service from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify users by email.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated terms. If you do not agree with the changes, stop using the Service.

18. Contact

For questions about these terms, email legal@aqrhub.com

To report abuse or content violations, email abuse@aqrhub.com

For general support, email support@aqrhub.com