Pet tag help

• The PIN is 6 letters and numbers, under the gray scratch-off area on your setup card. Capitals and spaces don’t matter.
• Check that the tag code on the Activate page is the one from the same setup card. Each tag has its own PIN.
• After 5 wrong tries, activating pauses on that connection for 24 hours, for your security.

Still stuck? Email us at support@aqrhub.com with your 8-character tag code and we’ll sort it out.

Email us at support@aqrhub.com with your tag code and your order details (the email you ordered with, or your order confirmation).

Once we’ve confirmed it’s yours, we’ll issue a new PIN so you can activate the tag.

Your tag code is 8 characters, at the end of the web address that opens when you tap or scan the tag: aqrhub.com/q/XXXXXXXX.

• iPhone: hold the tag against the top edge of the back of the phone, near the camera. iPhone XS and newer read tags while the screen is on; on older iPhones, open the NFC reader from Control Center first.
• Android: turn NFC on (Settings, then Connected devices or Connections), unlock the phone and hold the tag to the middle of the back.
• Any phone: remove thick or metal cases and hold the tag still for a second or two.
• Or scan it: any phone can scan the QR code with its camera.

1. Log in and open My Tags.
2. Tap Edit profile and change anything. To move the photo, tap Adjust photo.
3. Tap Save.

Finders see the change on the very next scan. The tag itself never needs updating.

Finders see only what you choose to show.

• Your phone and your email each have their own Visible to finders switch, so either can be hidden. At least one stays visible so a finder can reach you.
• We never show your address.
• You can change what’s shown anytime in Edit profile.

See exactly what a finder sees on Paris’s demo page.

When someone opens your pet’s page, we email you the time, the approximate location and the type of phone.

The location is the city or area of their internet connection, not GPS. You get at most one alert every 15 minutes, and link previews and other automated visits don’t count.

To turn alerts off or on, use the Email me when my tag is scanned switch in Edit profile. Every scan is also listed on the tag’s Activity page.

1. Turn on Lost mode. In My Tags, switch on I’m lost on your pet’s tag (it’s also at the top of Edit profile). Finders see a big “I’m lost! Please help me get home” banner, and you get an email every time the tag is scanned.
2. Make a lost-pet flyer. With Lost mode on, open Edit profile and tap Make a flyer to print it or share it online.
3. Check your details. In Edit profile, make sure your phone or email is up to date and switched to Visible to finders.
4. Add a message for the finder, for example “Please call my family”.
5. Keep your phone close. Watch for scan alerts; the tag’s Activity page lists every scan with its approximate location.

Yes, as many as you like, pet tags and luggage tags alike.

Activate each one the same way. They all show under My Tags, each with its own profile, photo, alerts and activity.

No battery: the phone powers the tag during a tap.

No subscription: your tag works with a free account for as long as you have it.

About 34 mm (1.34 in) round and about 4 mm thick; 43 mm tall including the loop.

It’s made of 3D-printed ASA plastic, with an NFC chip (NTAG215) sealed inside.

Water-resistant. Rain, baths, and swimming are fine; dry it off after.

It’s ASA plastic with the NFC chip sealed inside. Avoid chewing.

One tag in your selected color with a stainless steel split ring, in a resealable bag with a setup card showing the tag code and a scratch-off PIN.

Keep the setup card until your tag is activated.

Orders ship from Florida within 2 business days via USPS Ground Advantage, which takes 2 to 5 business days.

Free shipping within the United States. We ship to US addresses only.

Damaged or defective? If it arrived damaged or stopped working within 14 days of delivery, email a photo to support@aqrhub.com and we’ll replace it free.

Lost?

1. Turn off the old tag. Open Edit profile > Tag options > Tag lost or replaced.
2. Order a new tag from the Pet Tags page.
3. Activate the new tag and add your pet’s info again.

Returns are accepted within 14 days of delivery. To start a return, email support@aqrhub.com.

The tag must be unused, not activated, and returned with its setup card. Return shipping is paid by the buyer.

We issue refunds to the original payment method within 3 business days after we receive the return. Your bank may take 5 to 10 business days to show it.

Damaged or defective tags are replaced free: see damaged or defective above.

Bought on Etsy? Start your return through your Etsy order.